Yes, your branded app is completely free for your clients to download and use. Once the app is ready, we’ll provide you with direct download links for both the App Store and Google Play, so you can easily add them to your website and share them with your clients.

Absolutely! Vetdesk is designed to fit clinics of all sizes—big or small—streamlining tasks and engaging clients, no matter your team size. And if your clinic grows or changes, Vetdesk scales with you. We can help you adjust your features as your clinic evolves.

Book a demo with us—we’ll show you how Vetdesk works and answer all your questions to see if it’s the perfect fit for your clinic.

Not at all! Vetdesk is designed to be user-friendly for both your clinic and your clients. It’s a set-it-and-forget-it system, so once it’s set up, everything runs automatically—no daily maintenance or extra input needed. Unlike other systems, Vetdesk works quietly in the background, so you can focus on pet care without having to learn or use a new tool every day. And whenever you need our assistance, our team is here to guide you every step of the way.

Of course, we provide training and support to ensure your team feels confident using Vetdesk from day one. 

We’re here whenever you need us! Vetdesk offers ongoing support to ensure Vetdesk works smoothly for you. Whenever you have questions, need troubleshooting help, or want advice on getting the most out of our features, our friendly team is just a call or email away.

Not at all! Vetdesk is designed to work alongside your existing PIMS, enhancing its functionality rather than replacing it. 

The integration is seamless, secure, and easy to set up—we take care of everything for you. Once connected, Vetdesk pulls real-time client and pet data directly from your PIMS, keeping information like vaccination dates, treatments, and appointments up to date. This powers key Vetdesk features like online booking, automated reminders, and client communication, all while keeping data secure. By handling these details automatically, Vetdesk saves your team time and effort.

Yes! Your Vetdesk app is fully branded to reflect your clinic’s name, colours, logo, and identity, giving clients a consistent experience.

Clients receive reminders via email, SMS, or in-app push notifications, ensuring they stay on track with pet care. For clinics, this reduces no-shows, keeps schedules full, and saves time on manual follow-ups. 

It’s easy and hassle-free. Once clients place an order through your app, our trusted wholesalers handle the rest—no need for you to stock or ship products.

Absolutely! We offer custom-designed websites tailored to your clinic’s brand and needs. Whether you’re looking to improve usability or refresh your look, our team of experienced UX/UI designers and developers will ensure your site is ready to impress. Learn more here.

No, the website design and development service is exclusive to Vetdesk clients and isn’t available as a stand-alone feature. It’s designed to integrate seamlessly with Vetdesk’s tools, ensuring your clinic’s website works hand-in-hand with your app and existing Practice Information Management System (PIMS).