Why pet parents worry (and how you can help)

Whether it’s a limp that wasn’t there yesterday or the thought of their pet ageing, pet parents worry - a lot.

And the truth is, not every concern leads to a clinic visit. But that doesn’t mean clients aren’t looking for support. 

In fact, a 2023 survey⁽¹⁾ found that more than half of pet parents want more professional guidance when it comes to understanding their pet’s health and behaviour. Here’s how you can help them. 

Health is always top of mind

67% of pet parents worry about their pet’s health - from chronic conditions to sudden changes. But when symptoms seem small, many aren’t sure whether to book in.

That’s where proactive education makes a real difference. Through your Vetdesk app, you can share bite-sized, trusted advice on:

• Common signs of dental pain or skin conditions
• When a limp needs a check-up
• What to watch for after surgery. 

It keeps your clinic top-of-mind - and gives your clients the clarity they’re often looking for late at night with a Google search.

Ageing and end-of-life care cause quiet stress

76% of pet owners say they worry about their pet ageing or passing away. Yet, most don’t talk about it until it’s urgent.

You can create space for this topic by sharing gentle, informative content through your app or blog. Topics like “Spotting signs of ageing” or “How to talk about quality of life” show your clinic is ready to support them, without overwhelming them.

Separation anxiety affects both sides of the lead

As routines have changed post-pandemic, 44% of owners worry about their pet being alone - and many report seeing behavioural changes. 

This is where your clinic can help, even between visits. Use your Vetdesk platform to share advice on: 

• Managing separation anxiety
• Enrichment activities for solo pets
• Gradual desensitisation.

It’s a small act with big emotional value, and it positions your clinic as a partner in day-to-day care.

Support doesn’t end at the clinic door

When clients leave your clinic, the questions don’t stop. Their concerns follow them home - and so can your support.

With a clinic-branded app like Vetdesk, you’re right there in their pocket. You can:

• Share educational content for common concerns.
• Offer easy online bookings so clients don't have to hesitate.
• Send helpful, timely reminders. 

👉 Request a demo and see how Vetdesk can help you support your clients in the moments that matter.

Source:

1. 1. DMV360.com - Pet owner survey reports separation anxiety statistics