How Vetdesk powers up your Practice Management System

We hear you – when you’re running a busy vet clinic, the last thing you want is another system to learn or another workflow to change. 

That’s why Vetdesk is designed to work alongside your existing Practice Management System (PMS), not replace it. Your PMS continues to manage the clinical and operational essentials. Vetdesk simply layers on powerful client engagement features that help you communicate better, reduce admin, boost revenue and keep clients informed.

In other words: your PMS helps you run your practice. Vetdesk helps you grow it. 

Your PMS is still at the centre

Your Practice Management System is the backbone of your operations. It holds your patient records, stores medical notes, processes invoices and supports your clinical workflow.

Vetdesk doesn’t change any of that.

Instead, it integrates with your PMS so that the information you rely on flows seamlessly into your clinic-branded Vetdesk app, and back again when needed.
That means your team can keep using the systems they know, while Vetdesk handles the client-facing communication around them.

What Vetdesk adds to your existing workflows

Here’s how Vetdesk works with your PMS to make client engagement easier, smarter and more automated.

Online bookings that sync automatically

Vetdesk provides clients with an easy, mobile-friendly way to book appointments. And every booking syncs directly back to your PMS, without double handling or manual entries.

Automated reminders and pre-visit instructions

Vetdesk automatically sends reminders, confirmations and instructions for different appointment types. Your team doesn’t need to send any of these manually.

Appointment records at their fingertips

Your PMS keeps the medical records. Vetdesk makes them accessible to clients in a clean, simple format, so they can view visit summaries, upcoming appointments and follow-up steps without having to call your clinic.

Integrated online shop (with dropshipping)

Vetdesk adds an online storefront where clients can order pet products or start a subscription, fulfilled automatically through dropshipping.

A content library that adapts to your clients

Your PMS provides information about each pet’s age, breed and appointments. Vetdesk uses this data (where available) to personalise educational content, giving clients relevant, trusted advice straight from your clinic.

A content library that adapts to your clients

Your PMS handles clinical data. Vetdesk handles engagement.

Together, they support smoother communication, stronger client relationships and a more efficient clinic.

We're already in sync with market leading systems

Vetdesk integrates fully with a growing list of PMS providers — and setup is simple. If you’d like to know whether your PMS is supported (or coming soon), our team is happy to help. Get in touch here.